Terms & Conditions

✔ Manufacturing & Delivery
Orders are generally completed within 3–5 working days. If you have an urgent order or need your order by a specific date, please let us know during the confirmation call or invoice process so we can do our best to accommodate you.

✔ Inspection & Replacement
Please kindly check your product upon delivery and inform the delivery rider immediately if you notice any quality issue or defect. If the issue is confirmed to be from our side, we will happily arrange a free replacement.
To ensure a smooth resolution, quality or defect concerns reported after the rider has left unfortunately cannot be accepted.

✔ Private Inspection
If you prefer to inspect your parcel privately, you may politely ask the rider to wait outside while you check it. If the rider is unable to wait, please contact us at 01751740775 / 01703663541 for assistance.

✔ Size & Custom Orders
For customized orders, please provide your measurements carefully and accurately. Any size-related concern should be reported on the day of delivery so that we can assist you promptly. Please note that we cannot take responsibility for incorrect measurements provided by the customer for customized orders.

✔ Our Commitment & Mutual Respect
We take full responsibility for any mistakes made from our side and will always do our best to resolve them fairly. We sincerely appreciate your patience, kindness, and mutual respect throughout the ordering process. We kindly request that all communication remains respectful, as rude or abusive behaviour is not acceptable.

Thank you so much for choosing Cozy Closet and for your continued trust and support. 💖

Stay connected with us! ✨